Commercial Bank Wins Visa Global Service Quality Award

Commercial Bank has won the Visa Global Service Quality Award 2020 for the high authorisation approval rate for the ‘Card-not-Present (Issuing – Cross Border)’ category.

The Visa Global Service Quality Awards is an annual client performance programme honouring Visa’s highest-performing acquirers, issuers, and issuer processors. According to Visa, recipients exemplify the Visa-client relationship, fulfilling the brand’s promise through excellence in innovation, operational efficiency, and cardholder satisfaction.

Commercial Bank earned this award through its continuous efforts to build a world-class platform with the most effective process end-to-end, close monitoring of card transactions volumes and approvals, as well as through investing in the right technology to ensure optimal acceptance rates.

Commenting on the award, Roya Khajeh, AGM, head of Cards and Payments, said: “Commercial Bank is always working to offer the easiest, most convenient, and fastest payment solutions to our customers.

“While our work in this field has resulted in us being awarded this prestigious award, high customer satisfaction has always been our end goal, and the factor we attribute the biggest importance to when working to deliver efficiency and excellence to our customers.”

Shashank Singh, Visa general manager for Qatar, Bahrain, Kuwait, and Oman, said: “Visa and our partner banks in general and Commercial Bank, in particular, are committed to delivering the best payment experiences for our Visa cardholders in Qatar, and will continue to build our relationships to achieve our goals of delivering seamless, reliable and secure digital payment experiences.

“Therefore, we would like to express our appreciation of Commercial Bank for having a high rate of authorisation for card-not-present transactions and providing Visa cardholders outstanding and consistent services.”

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