Doha Bank Retainsfour ISO Certifications After Surveillance Audits

Doha Bank has successfully completed the surveillance audits required to maintain its internationally recognized ISO certifications, reaffirming the Bank’s commitment to operational excellence, customer satisfaction, information security, and continuous improvement.

Following a comprehensive independent assessment, the certification body confirmed the continued effectiveness and compliance of Doha Bank’s management systems, resulting in the ongoing certification of ISO 9001:2015 - Quality Management System, ISO/IEC 27001:2022 - Information Security Management System, ISO/IEC 20000-1:2018 - IT Service Management System and ISO 10002:2018 - Customer Satisfaction and Complaints Handling Management System certificates.

The successful completion of these surveillance audits reflects Doha Bank’s unwavering commitment to maintaining the highest international standards across its operations. These certifications demonstrate the Bank’s robust governance framework, strong focus on customer-centricity, adherence to regulatory requirements, excellence in service delivery, and dedication to safeguarding information assets while continuously enhancing operational efficiency.

Commenting on this achievement,, Sheikh Abdulrahman bin Fahad bin Faisal Al Thani, Group Chief Executive Officer of Doha Bank, commented:

The successful completion of these surveillance audits reinforces Doha Bank’s commitment to embedding international best practices across all areas of our business. Maintaining these globally recognized certifications reflects our focus on delivering exceptional customer experiences, ensuring the highest levels of information security, and driving continuous improvement in our operational processes.

 This achievement is a testament to the dedication, professionalism, and collaboration of our employees and stakeholders, who consistently contribute to strengthening Doha Bank’s position as a trusted and leading financial institution.

The International Organization for Standardization (ISO) is the world’s leading developer of globally recognized standards that help organizations enhance quality, efficiency, security, and customer satisfaction.

 The certifications maintained by Doha Bank provide independent assurance that the Bank operates in accordance with internationally accepted best practices across quality management, customer complaint handling, information security, and IT service management.

By maintaining these certifications, Doha Bank continues to reinforce its reputation as a customer-focused financial institution, committed to delivering secure, reliable, and high-quality banking services while supporting its strategic objectives and creating long-term value for customers, shareholders, and the communities it serves.