Ooredoo Qatar’s AI-Powered Customer Experience Earns AI Innovation Award

Ooredoo Qatar has been recognised for its outstanding leadership in leveraging artificial intelligence (AI) and data science to revolutionise customer experience at ‘Teradata Possible 2025’, an AI and data conference held in the US.

Ooredoo Qatar won the c in the ‘AI for Customer Experience’ category. The company’s advanced analytical capabilities and AI-powered customer engagement strategy have set a new benchmark in the telecommunications industry, earning it a top honour at the leading international AI and data conference.

At the heart of Ooredoo Qatar’s achievement is its robust data ecosystem, built on Teradata Vantage Cloud and seamlessly integrated with Google Cloud Platform (GCP). By harnessing a powerful AI stack for use cases such as customer segmentation, predictive customer engagement, churn prediction, and sentiment analytics, Ooredoo Qatar has transformed its customer journeys into dynamic and personalised experiences.

Ooredoo Qatar’s extensive use of data frameworks has enabled the organisation to understand its customers more deeply through behavioural analysis and to create personalised products.

By operationalising AI across the organisation’s customer engagement strategy, Ooredoo Qatar continues to lead the way in delivering innovative, data-driven solutions that enhance customer satisfaction and loyalty.